More than just a pet shop... ...we're part of a growing family, where pets come first.

Key highlights

Strong, consistent, financial and operational performance

Revnues graph (£) - 2015: 729.1m, 2014: 665.4m, 2013: 598.3m

Revenues (£m)

£729.1m +9.6%

Like-for-Like graph (%) - 2015: 4.2%, 2014: 2.4%, 2013: 2.5%

Like-for-like growth (%)


Gross margin (%) - 2015: 54.2%, 2014: 53.8%, 2013: 54.1%

Gross margin (%)

54.2% +40bps

Underlying EBITDA (£) - 2015: 121.3m, 2014: 110.7m, 2013: 98.5m

Underlying EBITDA (£m) margin (%)

£121.3m +9.6%

Underling free cash flow (%) - 2015: 92.8%, 2014: 92.4%, 2013: 96.8%

Underlying free cash flow (£m)

£92.8m +0.4%

Free cash flow conversion (%) - 2015: 76.5%, 2014: 83.5%, 2013: 98.2%

Free cash flow conversion (%)

76.5% -697bps

* 2011 represents a 53 week financial year

VIP Club card


VIP club reached 3.2m members, with 65% swipe rate at tills

Wainright's pet food

£40.1m +44.1%

Revenues from our flagship Advanced Nutrition brand, Wainwright's

Pets at Home employee - Alejandro from the Blackheath store


Colleague engagement, up from 93% in 2014

Pets at Home employee with two pet dogs


Colleague retention, maintained at the prior year level

Pets at Home website on tablet


of website revenues are delivery into store, up from 22% in 2014

Pets at Home store

25 stores

opened during the year, bringing the total portfolio to 400

Pets at Home employees

61 vet practices

opened, bringing the total portfolio to 211 in-store and 127 standalone practices

Pets at Home grooming employee

50 grooming salons

opened, bringing the total portfolio to 179

Chief Executive's statement

"We have successfully delivered across all strategic pillars in 2015 and we look forward to further expansion and profitable growth."

Nick Wood
Chief Executive Officer

Mission and strategy

Delivery of our strategy across the PawPrint supports growth in like-for-like, space, and margins

Our mission and strategy

To be the best pet shop in the world!

The PawPrint is the articulation of our strategy. Key to the PawPrint is our number one value, putting Pets Before Profit, which is a fundamental welfare belief that drives our decision making the processes.

Grow like-for-like

We have multiple levers through which we can grow like-for-like sales, creating diversified, sustained and resilient top line growth.

  • Product innovation and newness
  • VIP Club
  • Marketing
  • Omni-channel
  • Services
  • Engagement
  • Pricing

Grow space and optimise footprint

Rollout of new stores, vets and groomers across the UK will enable us to grow market share.

  • Optimised store rollout
  • Services rollout of vet practices and grooming salons

Grow margins

Focus on the areas that will enable long term gross margin and operating margin improvements.

  • Product mix and own brands
  • Sourcing and terms
  • Services

Corporate Social Responsibility

Heart of the Community

Being at the 'Heart of Every Community' is one of the core values we live by. With 400 stores and 338 vet practices serving neighbourhoods the length and breadth of the UK we believe that we have a responsibility to contribute positively towards the wellbeing of our local communities.

Our brands

Pets at Home logo

Pets at Home

Pets at Home offers the ultimate pet shop experience, with a UK wide network of 400 stores; 53% of stores have a vet practice, whilst 44% have a Groom Room.

Vets4Pets logo


Our veterinary brand operated with the majority of our joint venture vet partners, numbering 241 practices. This will become our primary vet brand going forward.

Companion Care logo

Companion Care

Our original veterinary brand operated with our joint venture vet partners, numbering 97 practices. 24 practices rebranded during the year to Vets4Pets.

The Groom Room logo

The Groom Room

Our dog and cat grooming service, with 177 locations in stores, plus two Groom Rooms located in Vets Plus format practices, where a Groom Room is located alongside a standalone veterinary practice.

Ride-away logo


A specialist retailer of equestrian supplies with a superstore in York, as well as a website and catalogue.

Barkers logo


Our new format, dog focused high street store. Offering premium products and services targeted at highly engaged dog owners.